NOTE!

The use of the functions with a grey background requires registry in the HB-Therm portal. The portal login is done via the “Profile” tile on the e-cockpit start page.

The e-cockpit app offers different functions depending on the registration status and the service package purchased. To execute a function, proceed as follows:

  1. Tap on the “Overview” tile on the e-cockpit start page.
  2. Select the connected Gate-6 in the overview.
  3. Select the appropriate unit.
  4. Tap on the desired function to start the process.
    → Follow the instructions that are then shown on the display.

NOTE!

If you have any questions or uncertainties, please contact your country representative or our customer service (www.hb-therm.com).

Sending analysis data (→ HB-Therm Portal registry required)

The function makes it possible to transfer recorded data and settings to HB-Therm Support. By submitting the analysis data, a ticket is created directly in the HB-Therm Portal (service management system). After receiving the data, you will receive a confirmation by E-Mail.

Remote Support (→ HB-Therm Portal registry required)

Remote support simplifies problem analysis and problem resolution by giving HB-Therm Support remote access to the unit (e.g. HB-Therm Switzerland Support Team, Support Team from the HB-Therm branch or distributor). The data transfer takes place via Bluetooth via a VPN connection.

Remote access (→ HB-Therm Portal registry required)

Remote Access enables remote access to the unit via any E-Mail address (e.g. By a person from another company location). The data transfer takes place via Bluetooth via a virtual private network connection.

Remote Control

Remote Control enables remote control of the Thermo-6 unit via smartphone or tablet. The data transfer takes place via Bluetooth via a virtual network computing VNC connection. The blue frame around the control system on the unit indicates active remote access.

Knowledge

The function provides access to extended online documentation for this unit.

Spare parts list (→ HB-Therm Portal registry required)

Access to the device-specific spare parts list

Certificate (→ HB-Therm Portal registry required)

Access to device-specific test certificates

Create a support ticket (→ HB-Therm Portal registry required)

The function makes it possible to create a ticket to HB-Therm Support, for example in the event of a fault.