e-cockpit functions
NOTE!
The use of the functions with a grey background requires registry in the HB-Therm portal. The portal login is done via the “Profile” tile on the e-cockpit start page.
The e-cockpit app offers different functions depending on the registration status and the service package purchased. To execute a function, proceed as follows:
- Tap on the “Overview” tile on the e-cockpit start page.
- Select the connected Gate-6 in the overview.
- Select the appropriate unit.
- Tap on the desired function to start the process.
→ Follow the instructions that are then shown on the display.
NOTE!
If you have any questions or uncertainties, please contact your country representative or our customer service (www.hb-therm.com).
Sending analysis data (→ HB-Therm Portal registry required) The function makes it possible to transfer recorded data and settings to HB-Therm Support. By submitting the analysis data, a ticket is created directly in the HB-Therm Portal (service management system). After receiving the data, you will receive a confirmation by E-Mail. | |
Remote Support (→ HB-Therm Portal registry required) Remote support simplifies problem analysis and problem resolution by giving HB-Therm Support remote access to the unit (e.g. HB-Therm Switzerland Support Team, Support Team from the HB-Therm branch or distributor). The data transfer takes place via Bluetooth via a VPN connection. | |
Remote access (→ HB-Therm Portal registry required) Remote Access enables remote access to the unit via any E-Mail address (e.g. By a person from another company location). The data transfer takes place via Bluetooth via a virtual private network connection. | |
Remote Control Remote Control enables remote control of the Thermo-6 unit via smartphone or tablet. The data transfer takes place via Bluetooth via a virtual network computing VNC connection. The blue frame around the control system on the unit indicates active remote access. | |
Knowledge The function provides access to extended online documentation for this unit. | |
Spare parts list (→ HB-Therm Portal registry required) Access to the device-specific spare parts list | |
Certificate (→ HB-Therm Portal registry required) Access to device-specific test certificates | |
Create a support ticket (→ HB-Therm Portal registry required) The function makes it possible to create a ticket to HB-Therm Support, for example in the event of a fault. |